Terms and Conditions

Welcome to Pastel Rose Fabrics. Please read and agree to be bound by our policies which are outlined below.

By shopping with Pastel Rose Fabrics you are accepting and agreeing to the terms and conditions we operate under.

The only details we require for you to make your purchase will be the address to which your goods will be dispatched to, email address and phone number.

We will keep a record of this to deal with any issues and ensure we are able to give you the best customer care

We may also let you know of any periodical special offers only available to our current customers. Should you not wish to receive any offers please let us know by email.

The details will not be shared with any third parties whatsoever.

Pastel Rose Fabrics is a trading name of UM Crafts Ltd.
Registered Address: 26 Minniecroft Road, Burnham, SL1 7DE.

Purchasing Goods

To ensure adequate security is in place for the transaction we accept payment through Paypal.

All prices on the website are in pounds sterling and are inclusive of VAT.

Orders which are to be shipped outside the EU may be subject to import duties or taxes applicable to the country of destination, as such they are the responsibility of the customer.

Order Cancellation

The Customer is entitled to cancel the order up to eight working days after delivery, the refund will be made once the goods are returned to us in the same condition as their original dispatch condition
Unless faulty, goods cut to measure such as fabric or ribbon cannot be returned.


The content of this website is owned by Pastel Rose Fabrics.  Any copying of the website for purposes other than personal non-commercial use is prohibited without the written consent of Pastel Rose Fabrics.

Legal Compliance

All use of the website and electronic interaction must be for a lawful purpose.

Pastel Rose Fabrics conditions are in accordance with the laws of England and shall be construed accordingly.

Privacy policy

This privacy policy sets out how Pastel Rose Fabrics uses and protects any information that you give Pastel Rose Fabrics when you use this website.

We are icommitted to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name and payment details
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
  • Security
    We are committed to ensuring that your information is secure. In order to
    prevent unauthorised access or disclosure, we have put in place suitable
    physical, electronic and managerial procedures to safeguard and secure
    the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes
by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this
privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.